Unable to download the Exchange Online PowerShell Module – “Deployment and application do not have matching security zones”


If you want to use multi-factor authentication (MFA) to connect to Exchange Online PowerShell, Microsoft states you are required to install the Exchange Online Remote PowerShell Module, and use the Connect-EXOPSSession cmdlet to connect.

To download this, you need to go to the Exchange Admin Center (EAC) for your Exchange Online organization.

  • Head to Microsoft 365 Admin centre https://admin.microsoft.com for your tenant and sign in.
  • In the left hand navigation, expand out Admin Centers and select Exchange
  • A new tab opens and loads up the Exchange admin center.
  • In the navigation select Hybrid, and then click the second configuration button.

  • This downloads and runs Microsoft.Online.CSE.PSModule.Client.application.

It was at this point I got an error message stated, “Application cannot be started Contact the application vendor.”

From clicking on the Details under summary email it stated: “Deployment and application do not have matching security zones.”

The problem here, is that, it is trying to run a click-once application. This only works in IE/Edge. I was accessing the EAC through chrome. Therefore, log into your tenant again using Edge or IE.

  • Once loaded, you will find Microsoft Exchange Online PowerShell available in your Windows 10 menu. Also, a PowerShell window will open ready for you to connect to Exchange online using PowerShell.

Connect-EXOPSSession -UserPrincipalName <your UPN>

Summary: When downloading the Microsoft Exchange Online PowerShell from the Microsoft Exchange Admin centre, ensure you have logged in using IE or Edge.

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