SharePoint Online site keeps refreshing on Microsoft Edge


A weird thing started happening on my Microsoft SharePoint site yesterday. Every time I hit a page/site the browser continuously refreshed over and over. I had no problems if I did this in Chrome, or even Internet Explorer, only in Microsoft Edge. Originally I thought it was a problem with the site, because if I went to a different tenant I didn’t encounter the same issue.

So, I then booted up another pc that had Microsoft Edge on it, and viewed my site expecting it to refresh over and over, but it didn’t. Therefore, it seemed to be a problem with my Edge explorer.

I first tried to clear all settings. Clicking on the 3 ellipses and then select Settings > Clear browsing data. I ticked everything to be cleared, and then clicked Clear. Unfortunately, this didn’t work for me, and made my Edge explorer crash on opening.

Extreme measures were required. I needed to complete reset Microsoft Edge. Now if you are following these steps, I must warn you, you might lose your favourites, history and settings. I recommend that you create a full backup or create a system restore point. Although I didn’t bother with a system restore or backup. My favourites were still there afterwards, I’m not sure if this is a syncing thing between my devices though, as I’ve just noticed that my favourites are the same on two machines.

Fixing Microsoft Edge

  • Close all open Microsoft Edge browsers.
  • Open file explorer and navigate to the following location (You will need to show hidden files):
    • C:\users\<YourUserName>\AppData\Local\Packages
  • The folder called Microsoft.MicrosoftEdge_8wekyb3d8bbwe first right click it and select Properties, and remove the check from the Read-Only option, click Apply and then OK
  • Now try and delete the folder. If you get Access Denied prompts, just select Continue. Any files you cannot delete just skip for now.
  • Go inside the Microsoft.MicrosoftEdge_8wekyb3d8bbwe folder and try deleting any remaining folders, you might be not able to delete the AC folder.
  • Restart your computer.
  • Now we are going to obtain the Microsoft Edge package and reregister it. Open Windows PowerShell by right clicking it
    and Run as administrator
  • Type the following to get to your user cd c:\Users\<YourUserName> press enter.
  • Now type
Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}
  • If successfully you will not see any red message in the powershell window, just a yellow one saying operation complete for C:\Windows\SystemApps\Micorosft.MirosoftEdge.8wekyb3d8bbwe\AppXManifest.xml”
  • Reboot your machine on more time. Afterwards Microsoft Edge will be restored and I found that I didn’t have a refreshing issue with my SharePoint online site anymore.
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